PRIVACY POLICY

Affordable Energy Australia knows that privacy is important to you. This privacy policy reflects our respect for your privacy. It describes how we handle personal information that we collect through or store within this website.

WHAT IS PERSONAL INFORMATION?

When we talk about personal information, we mean information or an opinion about an individual where you can tell or reasonably work out who the information or opinion is about.

COLLECTION

We will only collect personal information about you that is relevant to our mission and organization. This may include general information such as your name, email address, contact details, and your computer’s IP address.

Where reasonably possible, personal information is only collected through our website when you knowingly provide it. For example, we may request information such as your name, address, and email to provide you with updates you have requested, as well as bank account or credit card details if you want to join as a member, volunteer, or donate to Affordable Energy Australia or attend one of our events. If you do not provide that information, we may not be able to provide the information, goods, or services you requested.

Our website enables you to submit and publish personal information about yourself and others. You are responsible for ensuring that those people are aware that you are providing us with their personal information and of the terms of this privacy policy.

Our purpose for collecting personal information should be clear when we collect it. If you are uncertain, please contact us at the address below.

USE AND DISCLOSURE

We will only use your personal information as allowed by law. We generally only use or disclose your personal information to:

  • Respond to your enquiries or comments;

  • Supply you with goods, services, or information you have requested;

  • Tell you about any new developments, initiatives, or events we think may interest you;

  • Request your assistance (such as volunteering or donating to assist in our advocacy);

  • Disclose donations, where required by law or otherwise;

  • Help us improve our website and services;

  • Liaise with service providers such as IT contractors, event organisers, and legal or financial advisors; and

  • Meet any legal requirements.

Affordable Energy Australia recognises the importance of your privacy and your right to control how your personal information is collected and used.

THIRD PARTY APPLICATIONS

We use third-party social media and applications to engage with you, including:

  • Google: To track and analyse website usage;

  • YouTube: To publish video content;

  • Twitter/X, Facebook, Instagram, and TikTok: To publish news, updates, and media.

If you are logged into these accounts while visiting our site, these providers may be able to identify you. Please refer to their respective privacy policies.

CHANGES TO THIS POLICY

To keep up with regulatory, technical, and organisational change, we may amend this policy from time to time by publishing the updated version on our website.

CONTACTING US

For further information, problems, or complaints regarding our information handling practices, please contact: The Privacy Officer: hello@affordableenergy.org.au

SOCIAL MEDIA POLICY

Our social media channels provide a platform for the public to engage on energy issues and stay up to date with Affordable Energy Australia. Comments, links, video, and images posted by others do not represent the views of Affordable Energy Australia.

We expect engagement to be conducted in a respectful manner. Comments may be deleted if they contain:

  • Hate speech, profanity, or obscenity;

  • Defamation, bullying, or personal attacks;

  • Trolling or deliberately provocative content that does not contribute to the debate;

  • Spam or commercial solicitations; and

  • Infringement of copyrights.

Violations of this policy may cause the user to be banned. While we monitor our channels closely, please understand that moderation may not always be instantaneous.